At pkraah, your personal data is treated with the same rigour we apply to your financial security. This Privacy Policy explains precisely what information we collect from Pakistani players, why we collect it, how it is stored and protected, and what rights you hold over your own data.
pkraah ("the Platform", "we", "us", "our") operates the online gaming and sports betting platform accessible at pkraah.club. We are committed to protecting the privacy of every individual who accesses, registers on, or interacts with any pkraah service ("you", "the User", "the Player").
This Privacy Policy sets out, in clear and specific terms, the types of personal data we collect from users of the pkraah platform, the purposes for which that data is processed, the legal grounds on which processing is conducted, and the rights you hold in relation to your personal information. This policy applies to all pkraah services, including our casino games, sports betting platform, live dealer products, mobile browser experience, customer support channels, and any other touchpoint through which you interact with pkraah.
By registering a pkraah account or accessing the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Privacy Policy should be read alongside our and Responsible Gaming Policy, both of which are incorporated by reference.
pkraah collects personal data that is necessary to provide you with a safe, verified, and legally compliant gaming experience. The categories of personal data we collect include the following:
pkraah collects personal data through the following means:
| Collection Method | Data Collected |
|---|---|
| Account Registration Form | Name, CNIC number, date of birth, mobile number, email, address |
| KYC Document Upload | CNIC images, proof of address, selfie photograph |
| Payment Transactions | Wallet numbers, bank details, transaction records |
| Platform Interaction | Game sessions, bet history, login events, support conversations |
| Cookies & Tracking Technologies | IP address, device data, session identifiers, browsing behaviour on our platform |
| Third-Party Verification Partners | Identity verification results from our KYC service providers |
pkraah does not purchase personal data from data brokers or acquire your personal data from social media platforms without your explicit consent.
pkraah processes your personal data for the following specific and legitimate purposes:
pkraah processes your personal data on one or more of the following recognised legal grounds:
pkraah does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent strictly necessary:
pkraah engages carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include KYC and identity verification providers, payment processing partners (including JazzCash, EasyPaisa, and Pakistani banking institutions), cloud hosting and infrastructure providers, and customer support platform operators. All service providers are contractually bound to process your data only as instructed by pkraah and to maintain appropriate security standards.
Certain pkraah games — including live dealer products and third-party slot titles — are provided by licensed gaming software suppliers. These providers may receive limited technical data (such as session tokens and game round identifiers) necessary to operate the game. They do not receive your full identity data.
pkraah may disclose your personal data to licensing authorities, financial intelligence units, law enforcement agencies, or courts where we are legally required to do so or where we determine in good faith that disclosure is reasonably necessary to protect the rights, property, or safety of pkraah, our players, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of pkraah's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to data processing practices that may result.
pkraah retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, to maintain your active account, and to comply with our legal and regulatory obligations. The following general retention principles apply:
| Data Category | Retention Period |
|---|---|
| Account & identity data (active accounts) | Duration of account plus 5 years after closure |
| KYC documents | Minimum 5 years from account closure (licensing requirement) |
| Financial transaction records | Minimum 5 years (anti-money laundering compliance) |
| Gaming session data | 3 years from the date of each session |
| Customer support records | 3 years from the date of last interaction |
| Self-exclusion records | Permanent (to prevent re-registration during exclusion periods) |
| Marketing consent records | Until consent is withdrawn, plus 1 year thereafter |
Upon expiry of the applicable retention period, pkraah will securely delete or anonymise your personal data in a manner that prevents reconstruction or re-identification.
pkraah implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While pkraah employs industry-leading security practices, no digital platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for notifying pkraah immediately if you suspect any unauthorised access to your account.
pkraah uses cookies and similar tracking technologies on the pkraah.club platform to provide a functional, personalised, and secure user experience. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, apply security tokens, remember your language preference | No — required for platform functionality |
| Functional | Remember your responsible gaming settings, game preferences, and interface customisations | Yes — via cookie settings |
| Analytical | Measure aggregate platform usage, page performance, and feature engagement (anonymised data) | Yes — via cookie settings |
| Security | Detect and prevent fraudulent sessions, duplicate account access, and bot activity | No — required for platform security |
pkraah does not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences at any time through the cookie settings panel accessible in the platform footer. Please note that disabling certain cookies may affect the functionality of the pkraah platform.
As a pkraah player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the contact details in Section 12.
You may request a copy of all personal data pkraah holds about you, along with information about how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
You may request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to legal retention obligations.
You may request that pkraah restrict the processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
You may request a copy of your personal data in a structured, machine-readable format where processing is based on your consent or a contract.
You may object to the processing of your personal data where that processing is based on pkraah's legitimate interests, including for direct marketing purposes.
pkraah reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or licensing requirements. When material changes are made, pkraah will publish the updated Privacy Policy on this page with a revised "Last Updated" date. Where the changes are significant, we will also notify you directly via your registered email address or mobile number.
Your continued use of the pkraah platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and contact our support team to request account closure.
We encourage you to review this Privacy Policy periodically to stay informed about how pkraah is protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pkraah, please reach out to us through any of the following channels:
Live Chat: Available 24/7 through the pkraah platform — the fastest way to reach our team for any privacy-related query.
Email: [email protected]
Please note: the email address above is displayed as plain text and is not a clickable link. Please copy it manually into your email client.
When submitting a data rights request, please include your full name, registered email address, and CNIC number so that we can verify your identity before processing the request. pkraah will not action data rights requests from unverified individuals to protect all players' data from unauthorised access.
Every pkraah player deserves to know exactly how their personal information is handled. These are the six core principles that govern our approach to data privacy.
All data exchanged between your device and pkraah is protected by industry-standard 256-bit SSL/TLS encryption. Whether you are depositing via JazzCash or uploading your CNIC, your connection is always encrypted.
pkraah's mandatory KYC process means every account is linked to a verified Pakistani identity. This protects you from identity theft and ensures that no one else can access your winnings or account balance.
Your personal data and financial records are stored in encrypted, access-controlled environments, completely separate from pkraah's internal operational systems. Only authorised personnel can access player data.
pkraah does not sell, rent, or trade your personal data to any third party for commercial or advertising purposes. Your information is used solely to operate your account and keep you safe on the platform.
You hold real rights over your data — access, rectify, erase, port, or object to its processing at any time. pkraah responds to all verified data rights requests within 30 days, free of charge.
pkraah's data protection practices are audited as part of our international gaming license obligations. Regulatory compliance is not optional at pkraah — it is a condition of every game we offer to Pakistani players.
Your identity is verified, your data is protected, and your funds are held in segregated accounts. pkraah is the privacy-first gaming platform built for Pakistani players who value security as much as entertainment.
21+ only. Please gamble responsibly. pkraah operates under an international gaming license.